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Product FAQ

Service Hotline：4006-333-770
Tel：+86-592-5588643
Fax：+86-592-5588649
Mail：service@stonebtb.com
Add：A02, 8F, Taiwanese Merchant's Hall, No. 860 Xianyue Road, Xiamen

Member Service

FAQ Search：

How to make my company and products listed preferentially?
If you want to make your company and products listed preferentially at the same level, we recommend that you update your products frequently.
What are the principles in ranking of companies and products in STONEBTB?
The principles for company ranking are: Platinum Members first, E-STONE Members, and then free members.
The principles for product ranking are: Platinum Members first, E-STONE Member, and then free member. The newly updated products will be listed preferentially at the same level.
For the paid members, how to continue the membership?
Our relevant staffs will contact you one month ahead your expiration, you can consider whether to continue the membership or not.
How can E-STONE Member upgrade to Platinum Members?

1. Sign in and go to your member account system and you will see the following icon:

After you enter the page, it will prompt you to pay the certain amount for upgrade, and you can transfer directly or pay after contact our staff.
2. You can contact our salesmen or call the hotline 4006-333-770 directly.
How do free members upgrade to be paid members?

1. Sign in and go to your member account system and you will see the following icon:

According to your need to click into the corresponding page, it will prompt you to pay the certain amount for upgrade, and you can transfer directly or pay after contact our staff.
2. You can contact the salesmen or call the hotline 4006-333-770 directly.
What are basic differences between E-STONE Members and Platinum members?
Platinum Members are free to view the buyers' database.
Platinum Members can have gold advertisement on the homepage of STONEBTB for one month.
Platinum Members can have the world's most popular search engine optimization services
Platinum Members can be ranked in the inner station search and product catalog as a priority.
Platinum Members can upload six video files to show the power of their companines more comprehensively.
What are the differences between paid members and free members?
As a free member, you can view the contact information of all suppliers, can also post your own information (company information, product information, supply information, and so on), but can not view the buyers' contact information.
While as a free member, you can also enjoy these following services:
1. Release selling and buying leads - to attract buyers / suppliers!
2. Set up your own showroom - set up new company image!
Paid members can view buyers' contact information. All their information (products information, selling leads, company information, and so on) will be listed preferentially. Because of the high credibility, the buyer will consider paid member firstly.

What authorities do Platinum Members have?

Platinum Member（16800 Yuan/year）
With a deep comprehension on China stone export, STONEBTB.com takes advantage of its own premium resources and unique network marketing technology and concludes an E-business product: Platinum Member. It is much more efficient and reliable for stone enterprises to conduct their export trade.

Services	Contents
Logo of Prestige
Enterprise Certification	Trust Points 5000 points, Trust Rating★★★★★ Help buyers to build trust on sellers quickly, promote successful deals.
Shown on Home Page	New products and company image can be shown on STONEBTB.com home page. Raise the inquiry chances greatly.
Viewing Inquiries & Buying Leads	Can view all inquiries and buying leads for a whole year.
Global Buyer Database	You can view buyer database limitlessly (STOENBTB.com attends many famous stone industry fairs every year and updates fair buyer information instantly. Platinum Members can view and contact the buyers limitlessly, which is the latest buyer information from around the world everyday.)
Inner Search Priority	Enjoy a special priority in inner search results.
Inner Product Catalogue Ranking	Enjoy a special priority in inner product catalogue.
Unique Enterprise Showroom	Six skins for showroom. Perfect communication platform for target market.
Exclusive Domain	To perfect enterprise international image and enhance the credibility.
Products Show	Can upload products limitlessly.
Video Uploading	Maximum 30 MB video to show enterprise strength. (buyers inspect factory online, the video provided by enterprise itself)
Priority in Verifying Posted Content	Verifying within one working day.
Prime Advertising Position	One prime advertising position for one month
Inner Message System	Opened. (buyers can send text message to you directly if he finds business opportunities)
Online Instant Communication Tool	Opened. (buyers can contact you immediately and do business online if he finds business opportunities)
Exclusive SEO Service	You company will have the chance to show up on the most popular global search engine. (our SEO engineers will optimize your products to global search engine, such as google.com, aol.com, ask.com, bing.com )
Exclusive Business Guide	Return visit to your designated customer service representative every month, and do the professional business guide.
International Business Outsourcing Services（alternative）	Making international e-catalogue for one issue (3800 RMB/issue)
International Business Outsourcing Services（alternative）	Commercial e-mail template design (2800 RMB/set, a set of 6 )

What authorities do E-STONE members have?

How many kinds of members are there in STONEBTB?
STONEBTB has two kinds of members: free members and paid members.
As a free member you can register on STONEBTB for free, and set up your own showroom.
Paid members contain E-STONE Members and Platinum Members. Of course, there are some differences of them in privileges.