new
or
You are here : Stone Home > Info Center > Success Stories > Customer refuses face to face , how to adjust the attitude ?

Customer refuses face to face , how to adjust the attitude ?

Updated:2013-09-26 17:24:15

    In the sale or negotiations , met the customer's objection is the most ordinary things . Many people have received training in sales techniques did not do attitude adjustment in the premise , to respond rigidly copying techniques to cope with the results the effect is often not good.

    Thousands of times in my personal phone or face to face sales call sales career, I always use the following methods to help them adjust their mentality , the effect is very good, especially summed up to share with you .

    First : The "reject" Do not believed

    Some customers often do not understand something , the most customary response is rejected, refused to him is a habit ; also some customers refused, often need to learn more about your product 's normal reaction , although this is for you to said seems to be suffering, but on the part of customers, indeed been compromised psychological defenses "camouflage to resist ." So, you do not trust the words of these customers , only embrace that faith continue to go on it.

    I usually encounter this answer , first pause , do not rush to argue , heart meditation : "Do not care, continue to move forward ." Then a smile on our customers say: "Oh , this really the case ? " "It seems that you are really expert in this area , do not know if I have the opportunity to learn from you too ? "

    Second: each time also rejected as " debt " opportunities

    Each of us in this world has a double role , buyers and sellers . When you are in sales work, you are a seller , then you certainly vulnerable to some of the rejected. Similarly, when you are a buyer of the time, that you will reject others .

    When you reject someone to sell you insurance when you actually give someone else a chance of suffering . From the Buddhist point of view that karma , you owe someone a " debt of gratitude " , then when you are rejected by others , it is actually someone gave you a chance of suffering , you have the equivalent of a " debt of gratitude . " If you think so , would not have rejected it every time brooding .

    Again, this truth also tells us that for all to sell you a product or service people, do not kill a stick , do not leave a little to others sensibilities . China has an old saying that good , and give them face, but also give yourself a face.

    For example, I now specialize in sales training business , when every time I hear strange telemarketing calls , I'm in no hurry to hang up first , but listen carefully , and if he plays well, I asked him if he has not done specialized training . So I not only know more about some of my friends , but also some training in business turnover . I am afraid this is a win-win for the truth lies.

    Third: now refuse you , does not mean you will never refuse

    Before each sale , your mind can not worry , you can not think of a big breath and eat into fat , you need to go step by step , every step well, auction results came out naturally . From preparation , opening, excavation needs explanation has been recommended to the deal, which exist in every step of the refusal . But these refused to represent will always exist as long as you maintain an optimistic attitude , accurately grasp the needs of customers , properly explain that these obstacles is temporary.

    Often a lot of sales made in advancing the process when the problems is that the customer every step of the transaction to send a very strong signal , that is, heat yet to come, began serving pot , it can taste good?

    Remember: every step of the sales results are not traded, but smoothly advance to the next step. If you think so, you would not be so much denial .

    Fourth: the experience of "reject" the story behind the mood

    When I heard every customer refused , I would first ask themselves thought is not to blame the customer's unkind , but I myself will help customers compile a mood story . Perhaps he did not rest well the weekend , and I say it again another day ; perhaps he was just the boss scolded , the mood is not very good ; Or .........

    In short , do not first think of a customer's wrong, but the first position of a customer , to help him understand his feelings compile a story , a good experience , tasting ways of the world , which is not also a sales harvest it ?

    This is called empathy, usually you in such a state of mind and customer communication, customers will think you are a worthy person entrusted mind , will, and you look at the friends . When you talk to customers more personal story , and that the transaction can not be far away from you up .

    Fifth: Positive Energy Adjustment

    Now there is the fire book , called "The Secret ." I do not know you have seen do not , in fact, is to put the law of attraction . He believes that the world is not to dominate the other , but the energy . Every day we communicate with people , and its essence is the energy exchange . When your positive attitude, very eager to have the time , the attraction will help you attract in your favor , or you want something . When you are a negative attitude and fear of losing it , the attraction will also help you attract against you , or cause you to lose what you have .

Premium Related Products
Tan Brown
Price:USD25-35 / square meter
United StatesUnited States
Tan Brown
Tan Brown
Price:USD25-35 / square meter
Origin:China
Categories:Marble
Total Tile Training/Lamb Productions
United StatesUnited States
Red Yazd Marble
Price:USD30-45 / square meter
United StatesUnited States
Red Yazd Marble
Red Yazd Marble
Price:USD30-45 / square meter
Origin:China
Categories:Marble
Total Tile Training/Lamb Productions
United StatesUnited States
white crystallized glass vanity top
white crystallized glass vanity top
Price:USD10-1000 / set
Origin:xiamen
Categories:Other
China Marmoglass Co.Limited
ChinaChina
Browse by: Stone Manufacturers | All Products | For Buyers | For Sellers | Suppliers | Stonebtb.com International | Stonebtb.com China | Site Map
About Us | Stonebtb Service | Contact Us | Our Partners | Video | Exchange Link | Terms of Use
Copyright 2007-2020 Stonebtb.com All rights seserced