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Social Media Is a Corporate Blind Spot for B2B Execs

Updated:2012-12-20 16:41:31
More than one-third (36%) of US executives say they either never consider (7%) or rarely consider (29%) their company's social media reputation when making important business decisions, according to a survey from Zeno Group.
B2B executives are even more likely than their B2C counterparts to ignore their company's social media reputation when considering a business decision, and they tend to be slower to respond to damaging online articles or social media posts.
Below, additional findings from the 2012 Zeno Digital Readiness Survey, conducted by Harris Interactive.

Among the executives surveyed:
43% of those working for B2B companies say they either never consider (10%) or rarely consider (33%) their social media reputation when making a business decision, whereas 57% either always consider (21%) or sometimes consider (36%) social media when making a decision.
30% of those working for B2C brands say they either never consider (1%) or rarely consider (29%) consider their social media reputation when making a business decision, whereas 70% either always consider (35%) or sometimes consider (35%) social media when making a decision.
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